Your acceptance of the terms and conditions outlined are required to process your reservation.
Prepayment by credit card and subsequent confirmation by RealNZ Ltd is accepted as confirmation of your booking.
All transactions are conducted in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. RealNZ Ltd (and associated companies) does not accept any liability for these variances or any subsequent credit card/bank charges relating to these transfers to customer's accounts.
RealNZ (and associated companies) reserve the right to amend timetables, cancel departures, substitute plant and equipment, amend specials or offers and alter ticket prices at any time.
All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts. In the event of a cancellation or amendment to your booking, the notification period is in NZ time (NZST).
We strongly recommend travel insurance for all our experiences, especially for those that require longer notification periods for cancellation (see below).
By making a booking and consenting to our terms & conditions, you are agreeing to receive emails from us. These emails are only for internal improvement purposes and will never be passed to third parties for any mailing lists. Please ensure you have read and understand our Privacy Policy.
The majority of our vessels and all coaches are smoke-free zones, no smoking will be permitted onboard. Smoking is only allowed in the designated area on our overnight and multi-day cruises.
Cancellations:
In the event of a cancellation or amendment to your booking, refunds will only be granted when RealNZ receives notification at least 24 hours prior (NZ time) to departure date EXCEPT:
Please note the different and additional booking terms and conditions detailed below for Landsborough Wilderness Experience, Discovery Expeditions, Locals' Specials and promo code promotions.
Age: If you are over 70 years old, please consult your doctor to check your physical fitness.
Cancellations: All cancellations must be received in writing. Cancellation fees are not negotiable - we recommend travel insurance.
Web bookings require full payment at the time of booking.
Phone and all other booking methods require a non-refundable deposit at the time of booking and full payment 120 days prior to departure.
Cancellation fees are charged on the following basis for all bookings:
Once the expedition has departed, no portion of the package payment is refundable in the event of the individual or group being unable to proceed.
A $50 fee is charged for amendments to a confirmed reservation. Please note we cannot accept any amendments within 59 days prior to travel.
Standard terms and conditions apply, plus any relevant additional terms as mentioned above:
- Bookings made on the RealNZ website will require the promo code to be entered in the “promo code” field during the booking process - then the discount will be applied.
- The promo code is case-sensitive and must be exact
- Full payment must be made at the time of booking
- Offer cannot be transferred to another product nor redeemable for cash
- This offer is valid for the specified travel dates only and cannot be used in conjunction with any other special offer or discount
- Bookings must be made direct with RealNZ and are subject to availability
- RealNZ has the right to amend timetables, cancel departures, amend specials or offers, alter ticket prices and substitute plant at any time.
ENTRY ACCEPTANCE OF THESE TERMS AND CONDITIONS:
Entering the RealNZ $250 Giveaway (“the Competition”) is considered to be accepting the below terms and conditions (“Terms and Conditions”).
1 x $250 voucher for RealNZ, including a discount code for online use. This prize is non-refundable and cannot be exchanged for cash in part or full. The prize must be used to book an experience which takes place within 1 year of issue. Not applicable on all experiences. Any change to the prize will be updated in the competition terms and conditions on the Promoter website.
Doubtful Sound Social Giveaway T&Cs
ENTRY ACCEPTANCE OF THESE TERMS AND CONDITIONS:
Entering the Doubtful Sound Giveaway (“the Competition”) is considered to be acceptance of the following terms and conditions (“Terms and Conditions”).
Find Dougal Giveaway T&Cs
1. ENTRY ACCEPTANCE OF THESE TERMS AND CONDITIONS:
Entering the Find Dougal Giveaway (“the Competition”) is considered to be acceptance of the following terms and conditions (“Terms and Conditions”).
2. PROMOTER: The Promoter is RealNZ, Level 2, 74 Shotover Street, Queenstown, Otago 9300. All agreements and contracts are governed by the laws of New Zealand and subject to the exclusive jurisdiction of New Zealand courts.
3. ELIGIBILITY: Open to individuals aged 18 years or older who locate one of the hidden Dougal the Cow plush toys, follow RealNZ on Instagram (@real.newzealand) and Facebook (facebook.com/RealNZ.Aotearoa/) , and collect a prize tag to present at the Queenstown RealNZ Visitor Centre (88 Beech Street, Queenstown). Employees of the Promoter, its agencies, or entities involved in the development or administration of the promotion are not eligible to enter or win. Void where prohibited by law.
4. HOW TO WIN: To be eligible to win, participants must find one of three hidden Dougal the Cow plush toys in the Queenstown region by correctly following the daily clue posted on the official RealNZ Instagram or Facebook account. The prize will be awarded to the first person who:
Only participants who complete all steps as outlined by RealNZ will be eligible to win the daily prize. Each toy will include a prize tag that must be presented at the RealNZ Visitor Centre in Queenstown to redeem a prize. One prize will be awarded per winner. Limit of one prize per person for the duration of the promotion. If a prize is not found by 5PM on any given day, the same prize will remain hidden and the hunt will continue the following day until it is found. Once an individual has won a daily prize, they will not be eligible to win on subsequent days and will need to leave their prize at the RealNZ Visitor Centre, where it will be re-hidden.
5. MOREFM GIVEAWAY: One prize will be awarded through a separate competition run by MoreFM. Entry to this giveaway is via text message as directed by MoreFM on-air. The winner will be randomly drawn by MoreFM, and all aspects of entry, eligibility, and winner selection are managed solely by MoreFM. RealNZ is not responsible for the administration of this portion of the competition and is only the prize provider. The prize provided through MoreFM is non-transferable, non-refundable, and cannot be exchanged for cash or credit. It is subject to the same validity period and blackout dates as other prizes.
6. COMPETITION PERIOD: The Competition begins on 14/04/2025 and ends on 28/04/2025 or when all plush toys have been found and redeemed, whichever comes first. The Promoter’s computer is the official clock for the Competition.
7. NUMBER OF ENTRIES: Each individual can redeem one prize by finding one plush toy. Multiple entries or claims by the same person are not permitted.
8. NOTIFICATION: Winners must present the official prize tag included with the plush toy at the RealNZ Visitor Centre in Queenstown to claim their prize. RealNZ staff will verify the tag before issuing the prize. Social media follow will be checked upon prize redemption.
9. PRIZES: Each prize consists of one of the following RealNZ Family Passes (2 adults + 2 children under 15):
1 x Family Pass for the TSS Earnslaw Cruise
1 x Family Pass for the Walter Peak Farm Tour on the Spirit of Queenstown OR TSS Earnslaw
1 x Family Pass for the Walter Peak Eco Experience on the TSS Earnslaw
1 x Family Pass for Walter Peak Gourmet BBQ Dining on the Spirit of Queenstown OR TSS Earnslaw
Prizes are non-transferable, non-refundable, and cannot be exchanged for cash or credit. Each prize is valid for 12 months from the date of issue. Some blackout dates may apply.
10. PUBLICITY: By accepting a prize, winners consent to their name, photo, and likeness being used by the Promoter for promotional purposes, including on social media and other marketing channels, without further compensation.
11. CHANGES TO COMPETITION: The Promoter reserves the right to change or cancel the Competition, the prize, or these Terms and Conditions at any time. Any updates will be posted on the Promoter’s website or official social media pages.
12. PERSONAL INFORMATION: Personal data (including name, Instagram handle, and any publicly visible contact information) will be used for the purposes of administering the Competition, verifying prize claims, and for promotional use by RealNZ. Data will be handled in accordance with the Promoter’s Privacy Policy.
13. SAFETY & CONDUCT: Participators must display respectful behaviour — no trespassing, damaging property, or unsafe behaviour while searching. RealNZ will not be liable for any laws broken during the duration of the competition. Dougal hiding locations are all public, accessible and safe. RealNZ is not liable for any injuries or accidents during participation.